To preserve product authenticity and hygiene standards, all submitted parcels must satisfy our strict inspection parameters prior to approval.
24–48 Hours Request
Unopened & Unused
Pre-Approval & Proof
You may request a return within 24 to 48 hours of receiving your order. Requests submitted outside this timeframe cannot be accepted for evaluation.
Items must be unopened, unused, in their original sealed packaging, and in a condition entirely suitable for resale, wrapped in original cellophane where applicable.
All return requests must be submitted and approved via our customer support email before dispatch. Returns must include valid proof of purchase; unauthorized parcels are rejected.
Non-Returnable & Damaged Items
Clear guidelines on unreturnable fragrance flacons along with immediate evaluation protocols for parcels affected by transit damage.
Non-Returnable Items
Damaged or Faulty Goods
Opened or used fragrances, as well as clear and crystal bottles, cannot be accepted for return or refund once seal or cellophane packaging has been breached.
Any defective, incorrect, or damaged items must be reported immediately (within 24 hours of delivery) accompanied by clear photographs and a short video for evaluation.
Due to sanitary regulations and the sensitive nature of aromatic compounds, unsealed flacons cannot be returned to our active stock.
Upon verification, customers are eligible for a full refund or replacement, with return and replacement shipping costs covered by Ambango.
Shipping & Refund Details
Understand the responsibilities regarding return shipping postage alongside our verified bank disbursement turnaround times.
Return Shipping Costs
Refund Processing Window
Customers are fully responsible for return postage costs unless the item arrived faulty or incorrect. We recommend selecting a tracked, insured courier service.
Once items are inspected and approved, refunds are processed back to the original payment method within 3 to 21 working days (depending on the payment provider).
Ready to submit your return request or report a delivery concern? Contact our dedicated support team with your order confirmation.
